Lead qualification & instant response
A portal enquiry sits for an hour and the lead has usually already messaged two other agencies. This agent reads the enquiry the moment it lands, answers the price and availability questions from your actual listing data, qualifies what it can, and offers a viewing slot straight into the diary. Ollo's sourcing rule applies here as everywhere else: it answers only what the listing data actually says.
Step by step
Connect listings and the diary
The agent reads your live listing data (price, availability, features) and the viewing diary it's allowed to book into.
It reads the enquiry
A portal or web enquiry is read the moment it arrives, whatever time it lands.
It answers from listing data
Price, availability and feature questions are answered from the connected listing record, cited to that listing.
It qualifies what it can
Budget, timeline and requirement signals in the enquiry are captured against your qualification criteria.
It offers a viewing and books it
Available slots are offered and the viewing is booked into the diary once confirmed.
It hands off the qualified lead
The negotiator gets the qualified lead and the full exchange, not just a name and a phone number.
Exactly what this agent can see, touch and change
The same five controls sit behind every ollo agent. These are this one's settings — visible before you build it, not buried in an admin screen afterwards.
Context
What reaches the modelBranches fielding portal and web enquiries outside office hours, who lose leads to whichever agency answers first.
Escalation
When it asks a personIt answers only what's confirmed in connected listing data — an ambiguous question, or one it can't source, is escalated to a negotiator rather than guessed at.
Applications & Rights
Which tools it uses, and what it may do in each
Google DriveRead only
Google CalendarReadWrites newCreates new records or documents. Never edits, moves or deletes anything that was already there.
NotionReadWrites newCreates new records or documents. Never edits, moves or deletes anything that was already there.Verification
How you know it’s rightEvery claim links to the document it came from. A statement the agent cannot cite does not make it into the output — which is what makes the result reviewable in minutes rather than re-read end to end.
Who it’s for
Branches fielding portal and web enquiries outside office hours, who lose leads to whichever agency answers first.
What you’ll need
- Live listing data connected
- Viewing diary connected with booking rights agreed
- Qualification criteria supplied
- A negotiator named to receive handoffs
What you get
- An answered enquiry, cited to the listing
- A qualification summary
- A booked viewing (where confirmed)
- A handed-off lead with the full exchange
What it doesn’t do
It answers from what's in the connected listing data — a price change not yet in that record won't be reflected until it is. It doesn't negotiate an offer or make a judgement call on a qualified lead; that's the negotiator's.
We build the first one with you
Not a template you configure alone. We sit with your team, build it on real data, and hand over the controls.
Scope
One session with the people who actually do the work. We agree what the agent reads, what it may write, and who approves.
Co-build
Built on your own data, not a sandbox. You watch it being made, so you know why it behaves the way it does.
Handover
You own the controls. Change the context, tighten the rights, move the approval gate — without coming back to us.
Parts of the work currently spread across the categories below. It does not replace any of those products outright.
Frequently asked
What if it doesn't know the answer?
It says so and hands the enquiry to a negotiator rather than guessing at a price or an availability date. This is the same sourced-answer rule Ollo uses everywhere — no citation, no answer.
Can it negotiate on price?
No. It answers factual questions from listing data and books viewings — any negotiation stays with your negotiators.
Does it work outside office hours?
Yes — it reads and answers enquiries as they arrive, which is most of the point for a portal enquiry sent at 9pm.
What happens to an enquiry that isn't a real lead?
It's still answered, but the qualification summary reflects that, so a negotiator isn't chasing a time-waster with the same urgency as a qualified one.