Software access & licence desk
Software requests arrive without the context that decides them: whether the tool is approved, whether a seat already exists, who owns the licence. This agent gathers that from your own records, tells the requester where things stand, and assembles the request for the licence owner. The owner approves, and the agent assigns nothing.
Step by step
Take the tool request
Someone asks for access to a tool, in the channel or through the service desk.
Check the approved tool list
The agent checks whether the tool is on your approved list, links the entry, or says plainly that it is not there.
Find the licence position
It retrieves what your records say about seats, the renewal date and the owner, citing where each came from.
Show what already covers it
Where an approved tool already covers the need, that is shown, so the organisation does not buy the same capability twice.
Assemble the request record
A complete request is prepared with the requester, the justification, the licence position and the security review status.
The licence owner approves
The named owner approves or declines. The agent does not assign a seat or start a trial.
Exactly what this agent can see, touch and change
The same five controls sit behind every ollo agent. These are this one's settings — visible before you build it, not buried in an admin screen afterwards.
Context
What reaches the modelIT and asset managers fielding tool requests from across the business, especially where unapproved purchases and unused seats both go unnoticed.
Escalation
When it asks a personThe licence owner approves the request before any seat is assigned
Applications & Rights
Which tools it uses, and what it may do in each
ConfluenceRead only
SharePointRead only
JiraRead only
SlackReadWrites newCreates new records or documents. Never edits, moves or deletes anything that was already there.Verification
How you know it’s rightEvery claim links to the document it came from. A statement the agent cannot cite does not make it into the output — which is what makes the result reviewable in minutes rather than re-read end to end.
Who it’s for
IT and asset managers fielding tool requests from across the business, especially where unapproved purchases and unused seats both go unnoticed.
What you’ll need
- An approved tool list connected
- Licence and ownership records
- An agreed request format
- A named licence owner per tool
What you get
- A cited answer on the tool's status
- A complete request for the owner
- A list of approved tools that overlap
What it doesn’t do
It retrieves and assembles. It does not buy software, assign or reclaim seats, approve a new vendor, or complete a security review.
We build the first one with you
Not a template you configure alone. We sit with your team, build it on real data, and hand over the controls.
Scope
One session with the people who actually do the work. We agree what the agent reads, what it may write, and who approves.
Co-build
Built on your own data, not a sandbox. You watch it being made, so you know why it behaves the way it does.
Handover
You own the controls. Change the context, tighten the rights, move the approval gate — without coming back to us.
Parts of the work currently spread across the categories below. It does not replace any of those products outright.
Frequently asked
Can it reclaim unused seats?
It can show what your records say about assignment and last use, where those records are connected. Reclaiming a seat is an action in the vendor's admin console, done by the owner, and the agent has no rights there.
What about a tool that is not on the approved list?
It says so plainly and routes the request into your review process with the requester's justification attached. It does not guess whether an unapproved tool would pass review.
Does this replace our asset management tool?
No. It reads the records you already keep and answers questions about them in the channel where people ask. If your records are poor, the agent will show that quickly, which is useful but not the same as fixing it.
How does it know two tools overlap?
From the descriptions and categories in your own approved list. It shows the overlap and lets the owner judge, because tools in the same category are often bought for genuinely different reasons.