IT & AI Infrastructure co-build workshop
Coming soonHalf a day with the people who do the work. You leave with one working agent on your own data, not a slide about one.
arrow_backAll teams
dns
Deploy AI on infrastructure you controlDeflect helpdesk volume and deploy AI on infrastructure you control
Automate helpdesk workflows and roll out AI capability across the company on infrastructure your IT team already trusts and governs.
Contact salesarrow_forwardsupport_agent
Routine questions answered at source
Access, setup and how-do-I questions get a cited answer from your own runbooks before they reach the queue.
dns
Agents run where you decide
Each agent is built against the connectors, clouds and models your team has approved, and that choice is written down.
shield
Rights and gates you can inspect
IT can see what an agent may read, what it may change, and who approves before it changes anything.
Agents
What your team actually runs
Each agent names what it reads, what it writes, and where a person still signs off. Open any card to see it in full.
01Service Desk & Support
First-line answers desk
Answers common IT questions from your runbooks, and raises a ticket when it cannot.
- Cited answers from your own runbooks
- Guided steps for common requests
- A complete ticket when the answer is not there
Reads
Writes
The requester confirms the details before a ticket is raised
The requester confirms the details before a ticket is raisedTicket triage & routing
Classifies incoming tickets, attaches the runbook and proposes the right queue.
- Tickets classified against your own categories
- Similar past tickets and runbooks attached
- Proposed queue and owner for the lead to confirm
Reads
WritesThe service desk lead confirms the queue and priority before the ticket moves
The service desk lead confirms the queue and priority before the ticket moves02Access & Lifecycle
Joiner, mover, leaver checklist
Builds the access and equipment checklist for a role and drafts the IT tasks.
- Access list built from your own role matrix
- Equipment and setup steps per site
- Removals drawn from the same source
Reads
WritesAn IT owner approves the checklist before any access task is raised
An IT owner approves the checklist before any access task is raisedSoftware access & licence desk
Handles tool requests: what is approved, which licence pool, and who signs off.
- Approved tool list checked on request
- Licence position and owner retrieved
- Request assembled for the owner to approve
Reads
WritesThe licence owner approves the request before any seat is assigned
The licence owner approves the request before any seat is assigned03AI Rollout & Governance
AI use-case intake & review
Captures a team's agent request with the sources, rights and approvers it needs.
- Requests captured with the data sources named
- Rights, gates and approvers set out per request
- Review record drafted for IT and security
Reads
WritesIT and security approve the review record before a co-build starts
IT and security approve the review record before a co-build startsAI usage oversight pack
Compiles what agents ran, what they read and which gates fired, ready for review.
- Agent activity gathered per team
- Sources read and gates fired recorded
- Review pack drafted for IT and security
Reads
Writes
IT approves the pack before it is circulated to security and the business
IT approves the pack before it is circulated to security and the businessConnectors
Every agent runs on systems you already use, through your existing permissions — no new data store, no re-permissioning exercise.
Built for how IT & AI Infrastructure teams work
Every capability is designed around the real workflows your team uses every day.
confirmation_number
Ticket deflection
Common IT queries — password resets, software access, network troubleshooting — get handled by AI before they reach your team.
security
Governed AI rollout
Deploy AI access with role-based permissions, audit logs, and data controls your IT and security team can actually sign off on.
person_check
Automated onboarding
New employees get guided through IT setup and access without IT involvement at every step.
How it works
Events
Co-build sessions for it & ai infrastructure
Working sessions where teams build a first agent on their own data. Dates for the next round are not set yet.
Agent teardown
Coming soonA live session on what the harness has to know before an agent’s output is worth reading.