Engineering context search
Engineering context search answers the questions an engineer would otherwise ask the person who has been there longest. It works across your issue tracker, your documentation and the channels where decisions actually get made, and returns the ticket, the page or the thread with a link to it. The answer points at the real artefact rather than asking anyone to trust a summary.
Step by step
Ask in the flow of work
The engineer asks in plain English from the channel or the ticket they are already in, without knowing where the answer lives.
Search tickets, docs and threads
Jira, Confluence, Notion and the connected Slack channels are searched together under the engineer's own permissions.
Link the related history
Related incidents, reverted changes and earlier attempts at the same problem are pulled alongside the direct match.
Show the decision and its date
Where a decision was recorded, the agent shows what was decided, when, and in which thread, so an engineer can judge whether it still holds.
Draft a summary for the ticket
The findings are written up as a short comment for the ticket in hand, with links rather than restated detail.
Engineer approves the ticket comment
Nothing is posted to the tracker until the engineer has read the summary and agreed it is right.
Exactly what this agent can see, touch and change
The same five controls sit behind every Askollo agent. These are this one's settings — visible before you build it, not buried in an admin screen afterwards.
Context
What reaches the modelTeams where the same senior engineers are interrupted all day, and anyone picking up a service they did not build.
Escalation
When it asks a personAn engineer approves the summary before it is added to the ticket
Applications & Rights
Which tools it uses, and what it may do in each
ConfluenceRead only
SlackRead only
NotionRead only
JiraReadWrites newCreates new records or documents. Never edits, moves or deletes anything that was already there.Verification
How you know it’s rightEvery claim links to the document it came from. A statement the agent cannot cite does not make it into the output — which is what makes the result reviewable in minutes rather than re-read end to end.
Who it’s for
Teams where the same senior engineers are interrupted all day, and anyone picking up a service they did not build.
What you’ll need
- Issue tracker connected
- Documentation spaces in scope agreed
- Channels included in search chosen
- Engineer approval step configured
What you get
- A cited answer with links
- A list of related prior incidents
- A drafted ticket comment
What it doesn’t do
It finds and connects what was written down. A decision made in a call and never recorded is invisible to it, and it does not read your source code or review a pull request.
We build the first one with you
Not a template you configure alone. We sit with your team, build it on real data, and hand over the controls.
Scope
One session with the people who actually do the work. We agree what the agent reads, what it may write, and who approves.
Co-build
Built on your own data, not a sandbox. You watch it being made, so you know why it behaves the way it does.
Handover
You own the controls. Change the context, tighten the rights, move the approval gate — without coming back to us.
Parts of the work currently spread across the categories below. It does not replace any of those products outright.
Frequently asked
Does it read our repository?
No. It works across tickets, documentation and connected channels, not source control. If a decision only exists in a commit message or a pull request comment, the agent will not find it, and it says it found nothing rather than filling the gap.
What about private channels?
Only the channels you put in scope are searched, and the agent respects the permissions of whoever is asking. A channel an engineer cannot see does not appear in their results.
How does it handle documentation that is out of date?
Every answer carries the date of the source, and where a newer ticket contradicts an older page the agent shows both. It cannot know which is correct, so it makes the conflict visible instead of choosing.
Can we change what it searches?
Yes. Which spaces, projects and channels are in scope is part of the controls we hand over, so a team can add a new service's documentation without waiting on us.